Frequently asked questions

Yes, a flat service call fee covers the visit and the diagnosis. If you go ahead with the repair, that fee is credited toward the work. We tell you the amount when you book, so there is no surprise at the door.

For emergencies, we send the nearest available plumber right away and give you an arrival time on the phone. Non-urgent calls are often booked the same day or the next. Traffic and weather can change the window, so we call when the plumber is on the way.

Yes. Our plumbers are licensed for the work they do, we carry liability insurance, and our license number appears on every estimate and invoice. Ask for a copy of our insurance certificate any time.

Yes. After the plumber sees the problem, you get a written price. We do not start until you approve it, and the price does not change unless you approve extra work you ask for.

We serve Denver and the suburbs around it, including Lakewood, Golden, Arvada, Wheat Ridge, Littleton, Englewood, Centennial, Aurora, Highlands Ranch, Parker, Westminster and Thornton. If your town is not listed, call and ask. We may still be able to help.

We accept major credit cards, debit cards and checks once the work is done. Financing is available on larger jobs such as water heater replacement, repiping and sewer repair. Ask when you book, and we will walk you through the options.

Snaking is the usual fix for a clog in one fixture or a short blockage in a branch line. Hydro-jetting suits heavy grease, scale or roots, or a line that keeps clogging. We run a camera first, so we recommend based on what we see.

Keep grease and coffee grounds out of the kitchen drain, use a hair catcher in showers and tubs, and flush only toilet paper. If a drain clogs more than once or twice a year, have the line scoped.

A typical tank water heater lasts about 8 to 12 years. Annual flushing and an occasional anode rod check can help it reach the upper end. Tankless units often last longer if they are descaled on schedule.

If the heater is under about 8 years old and needs a part, a repair usually makes sense. If it leaks from the tank, or it is past 10 years and needs a significant repair, replacing it is usually the better value. We quote both when it is close.

Shut off the water at the main valve, then call us. If you smell gas, leave the house and call 911 and your gas utility before you call a plumber. Move valuables off wet floors and take photos for your insurer.

Emergency calls outside normal hours carry a higher call-out charge, and we quote it on the phone before we leave. The repair itself is priced in writing after the plumber has seen the problem.

A water bill that climbs for no reason, a damp or stained wall or ceiling, a musty smell and the sound of running water with everything off are common signs. Turn off all the water, then check your meter. If it keeps moving, you likely have a leak.

Rarely at first. We use listening equipment, thermal imaging and pressure tests to locate the leak. If we do need access, we cut the smallest opening possible and tell you before we do.

Multiple drains backing up, gurgling, sewage smells and soggy patches in the yard are the main signs. A camera inspection shows what is going on and lets you see it for yourself.

Often, yes. Pipe lining and pipe bursting need only small access pits. They do not suit every line, and a badly collapsed or offset pipe may need an open trench. The camera inspection tells us which approach fits.

Low water pressure, brown or rusty water, repeated leaks and known problem pipes such as galvanized steel or polybutylene are the usual reasons. We inspect what you have and recommend a repipe only if repairs will not do.

Most whole-home repipes take two to five days. We work in stages so the water is off for part of each day, not all of it, and we tell you the schedule before we start.